NHS Commissioning Framework
Flowen is designed for NHS commissioning from the ground up — DCB0129 clinical safety, UK GDPR compliance, DTAC alignment, and a clear procurement pathway for ICBs and NHS trusts.
The Case for Flowen in NHS SLT Services
Extend SLT Capacity
Flowen provides structured, evidence-based practice between appointments, increasing effective therapy contact time without adding to caseload. SLPs retain clinical oversight through the dashboard.
Objective Outcome Data
Real-time BPM tracking, session adherence data, and structured progress reports give SLPs objective evidence of patient engagement and technique acquisition for clinical records.
NICE-Aligned Techniques
Flowen's 8-week programme is structured around evidence-based fluency shaping techniques (diaphragmatic breathing, easy onset, LACs, pausing) aligned with RCSLT clinical guidance for adults who stammer.
Procurement Pathway
Initial Enquiry & Scoping
Week 1–2Contact Flowen at hello@flowen.digital. We'll schedule a discovery call with your SLT service lead and procurement team to understand your patient population, caseload volume, and integration requirements. We'll provide our DTAC evidence pack, DCB0129 documentation, and a draft Data Processing Agreement for your IG team.
Clinical Review & IG Sign-off
Week 2–6Your Deployment Clinical Safety Officer (DCB0160) reviews our Clinical Safety Case Report and Hazard Log. Your IG/data protection team reviews the DPA and DSPT alignment evidence. We'll provide reference calls with existing clinical users and facilitate access to a sandboxed demo environment.
Procurement & Contracting
Week 4–8Flowen is available via direct award under NHS supply frameworks for digital health tools below the OJEU threshold. For larger contracts, we support full tender processes. Our standard contract includes SLA commitments, exit provisions, data migration rights, and a service credit mechanism.
Implementation & Training
Week 6–10We onboard your SLT clinicians (remote training, typically 2 hours) and configure your ICB or trust account. Patient enrolment can begin immediately after training. Clinical lead receives admin dashboard access and SLP tooling. Go-live supported by a named Flowen implementation contact.
Ongoing Service & Review
QuarterlyQuarterly service reviews with your clinical lead. Usage reports, patient outcome data, and system uptime reports provided. Annual contract review with pricing locked per agreement. Flowen's clinical safety officer available for any incident escalations within 24 hours.
DTAC Evidence Pack Contents
Clinical Safety
- ✓DCB0129 Clinical Safety Case Report (v1.2)
- ✓Hazard Log with residual risk ratings
- ✓Clinical Safety Officer appointment letter
- ✓DCB0160 deployment checklist for NHS organisations
- ✓Clinical Safety Incident reporting procedure
Data Protection & IG
- ✓Data Processing Agreement (UK GDPR Article 28)
- ✓UK GDPR / Data Protection Act 2018 compliance statement
- ✓DSPT baseline alignment evidence
- ✓Sub-processor register with transfer safeguards
- ✓Article 30 Records of Processing Activities (on request)
- ✓Data Protection Impact Assessment template
Technical Security
- ✓DTAC Technical Security alignment statement
- ✓Penetration test summary (annual)
- ✓Encryption and data residency confirmation (UK-GBR)
- ✓Vulnerability management policy
- ✓Business continuity and disaster recovery plan
Usability & Accessibility
- ✓WCAG 2.1 AA accessibility statement
- ✓Assistive technology compatibility matrix (NVDA, JAWS, VoiceOver, TalkBack, Dragon)
- ✓User acceptance testing results with persons who stammer
- ✓Patient and carer information leaflet templates
Clinical Evidence
- ✓Evidence summary: fluency shaping and stuttering modification techniques
- ✓Alignment with STAMMA clinical guidance and RCSLT best practice
- ✓Outcome measurement framework (BPM, self-rating scales)
- ✓Case studies and clinician testimonials (available on request)
Full evidence pack provided to NHS procurement teams on request. Contact hello@flowen.digital with subject line "DTAC Evidence Request — [Organisation]".
Service Level Commitments
| Metric | Commitment |
|---|---|
| Platform uptime | 99.5% monthly |
| Planned maintenance | ≥72 hours notice |
| Critical incident response | 1 hour acknowledgement |
| Critical incident resolution | 4 hours target |
| Clinical safety incident acknowledgement | 24 hours |
| Data subject access request assistance | 3 business days |
| Data breach notification | 72 hours |
| Support response (non-critical) | 2 business days |
SLA credits apply where commitments are not met as defined in the commercial agreement. Service credits do not limit other remedies available to the Controller.
Commissioning Models
Per-Patient Licence
Annual per-patient licence fee. Suitable for defined patient populations within an SLT service. Includes full SLP dashboard access.
Best for: ICBs and NHS trusts with defined caseloads
SLT Practice Licence
Per-clinician licence covering unlimited patients within the licensed practice. Annual fee per registered SLP.
Best for: Private SLT practices and smaller NHS teams
Block Contract
Annual block contract with agreed access volumes. Suitable for large-scale ICB roll-outs with step-down pricing tiers.
Best for: ICB-wide commissioning and regional programmes
Pricing is provided on request based on your organisation's scale and requirements. We do not publish list prices for NHS contracts — contact us for a tailored proposal.
Start the Conversation
Whether you're an ICB commissioner, an NHS SLT service lead, or a private clinic, we'd welcome the opportunity to discuss how Flowen can support your patients who stammer.